Privacy Policy

This Privacy Policy describes how The Feast Table Limited, operating the website thefeasttable.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately, keep the website secure, and, where consent is required, perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor, Wix.

Order information

Examples of Personal Information collected: Name, billing address, shipping address, payment information processed securely by our payment provider, order details, email address and phone number. We do not store your full card details directly.
Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor, Wix.

Customer support information

Examples of Personal Information collected: Name, email address, order number and any information you provide when contacting us.
Purpose of collection: To provide customer support.
Source of collection: Collected from you.
Disclosure for a business purpose: N/A

Marketing information

Examples of Personal Information collected: Email address, marketing preferences and interaction with marketing emails or adverts, where you have subscribed, consented, or where otherwise permitted by law.
Purpose of collection: To provide you with tailored marketing.
Source of collection: Collected from you.
Disclosure for a business purpose: N/A

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Payment providers
Payments are processed securely by our website/payment providers. We do not store your full card details directly.

Sharing Personal Information

We may share personal information with trusted service providers where needed to operate our website, process orders, take payments, arrange delivery, provide customer support, manage marketing preferences and comply with legal obligations.

This may include:

Wix, our website and online store provider;
Payment processors used to process secure payments;
Courier and delivery partners, such as DPD and Royal Mail, where needed to deliver your order and provide tracking updates.;
Email, form and customer support tools;
Analytics and advertising partners, where applicable and where required consent has been obtained;
Professional advisers, accountants or legal advisers where required;
Regulators, authorities or law enforcement where legally required.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Where you have consented to non-essential cookies, we may use analytics and advertising tools such as Google Analytics, Meta/Facebook Pixel, TikTok Pixel, Google Ads or similar services to understand website performance, measure advertising effectiveness and show relevant adverts.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Delivery partners
We may share your name, delivery address, email address and phone number with our courier or delivery partners, such as DPD and Royal Mail, so they can deliver your order and provide tracking updates.

Using Personal Information

We use your personal information to provide our services to you, including offering products for sale, processing payments, arranging delivery, fulfilling your order, responding to enquiries, and keeping you up to date on new products, services and offers.

Lawful basis

Under UK GDPR and, where applicable, the GDPR, we process your personal information under the following lawful bases:

Fulfil your order and provide our services;
Comply with legal obligations, such as tax, accounting and food safety record-keeping;
Respond to customer enquiries;
Protect our business, website and customers from fraud or misuse;
Send marketing communications where you have consented or where otherwise permitted by law;
Improve our website and services, where we have a legitimate interest and your rights do not override that interest.

Retention

When you place an order through the Site, we will retain your personal information for as long as reasonably necessary to fulfil orders, provide customer support, comply with legal, tax and accounting obligations, resolve disputes and maintain business records. For more information on your right of erasure, please see the ‘Your rights’ section below.

We keep order and transaction records for as long as needed to fulfil orders, provide customer support, comply with tax/accounting obligations, resolve disputes and maintain business records.

Contact form enquiries are kept for as long as reasonably necessary to respond to your enquiry and manage any follow-up.

Marketing preferences are kept until you unsubscribe or withdraw consent.

Automatic Decision-Making

We do not carry out automated decision-making that has a legal or similarly significant effect on you.

Our website platform, payment providers and security tools may use limited automated processes to help detect fraud, manage payments, protect the website and keep transactions secure.

Advertising and analytics partners

Where you have consented to non-essential cookies, we may use analytics and advertising tools such as Google Analytics, Meta/Facebook Pixel, TikTok Pixel or similar services to understand website performance and measure advertising effectiveness.

Your rights

UK GDPR

Depending on your location and the circumstances, you may have the right to access the personal information we hold about you, ask us to correct it, ask us to erase it, object to certain processing, restrict certain processing, request data portability, or withdraw consent where we rely on consent.

If you are unhappy with how we handle your personal information, you can contact us first. You also have the right to complain to the Information Commissioner’s Office.

Your personal information may be processed or stored by Wix and other service providers in countries outside the UK, including countries outside the UK/EEA. Where this happens, we rely on appropriate safeguards provided by those service providers. For more information on how data transfers comply with the GDPR, see Wix's GDPR Policy: https://support.wix.com/en/article/general-data-protection-regulation-gdpr.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies and similar technologies to operate the website, remember preferences, improve user experience, analyse website performance and, where consent has been given, support advertising and marketing activity. You can manage non-essential cookies through our cookie banner or cookie settings.

Non-essential analytics and advertising cookies will only be used where required consent has been obtained through our cookie banner or cookie settings.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at: info@thefeasttable.co.uk

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.