Delivery & Collection

Our service offers delivery or collection on a day of your choosing. Orders must be placed at least 3 days in advance of the desired delivery date. If you require an order within less than 3 days, please contact us at info@thefeasttable.co.uk (mailto:info@thefeasttable.co.uk)and we will always do our best to help. All platters and marinated meats are collection only to ensure freshness and quality. If a collection-only product is selected with delivery at checkout, we may need to cancel the order and any delivery fee may not be refundable. We work hard to ensure your order arrives on time and in perfect condition. Please note we do everything we can to ensure your order arrives on time, but we are not in control of external factors such as traffic, travel diversions, or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier than stated.

Yes, collection is completely free from our registered kitchen. Orders must be placed at least 2 working days in advance of your preferred collection date. Your collection window for your chosen date will be confirmed after your order is placed. To ensure everything stays fresh and beautifully presented, we kindly ask that you: • Arrive within your confirmed collection time • Transport your items promptly • Bring a cooler bag if possible, especially during warmer months All items are securely packaged and ready for safe transport. General Collection Windows Monday to Friday 12pm – 7pm Saturday & Sunday 12pm – 5pm If you require a slightly earlier or later collection time, feel free to contact us and we’ll do our best to accommodate.

We now offer mainland UK delivery, using temperature-controlled packaging and ice packs where required. Important Delivery Information • Delivery times are estimates provided by our courier partners. • We recommend someone is available to receive chilled deliveries promptly. • Once delivered, responsibility for storage and preparation transfers to the customer.

All orders are prepared fresh to order and delivered via DPD, using insulated packaging and ice packs where required to help maintain quality during transit. Once dispatched, you will receive a DPD tracking link, allowing you to: • Track your delivery in real time • Receive delivery notifications • Add delivery instructions • Nominate a safe place or alternative delivery address (e.g. neighbour's address)

Yes, the customer needs to be readily available to receive the order. You will recieve a tracking number from DPD 24 hours prior to the delivery date. Since the parcel is with DPD, they’re usually best placed to resolve live delivery issues. But if you’re not getting the help you need, just let us know, we’re happy to step in and contact them on your behalf. If no one is available to receive the order, please make sure to inform DPD of a neighbour whom the package can be left with or a safe place to leave the package. Fresh food product cannot be couriered back. The Feast Table is not responsible for the product once left in a safe place or with a neighbour.

You will recieve a tracking number from DPD 24 hours prior to the delivery date and will be notified when the parcel is on its way to you. While we aim to stick to the suggested timeframes, we are not in control of external factors such as traffic and travel diversions. During exceptionally busy periods deliveries may take a little longer. Occasionally, events, such as extreme weather conditions, will mean that these delivery times need to be extended. Since the parcel is with DPD, they’re usually best placed to resolve live delivery issues. But if you’re not getting the help you need and your delivery is over 1-hour late, please contact us at info@thefeasttable.co.uk. (info@thefeasttable.co.uk.)We will do our best to resolve any issues.

DPD delivers to the address provided. Please ensure the delivery location is accessible and suitable for courier delivery. If access is restricted, allowing extra time or providing delivery instructions via the tracking link is recommended.