Question 1

When do you deliver and how much is it?

Accepted Answer

We currently deliver on selected delivery days.Tuesday delivery: Order by Saturday 11:59 pmFriday delivery: Order by Tuesday 11:59 pmDelivery is calculated by parcel weight:WeightDelivery Cost0–1kg£51–2kg£6.502–10kg£910kg+£15Free delivery is available on orders over £75+.Orders are dispatched using next-working-day delivery. Delivery dates may be affected by courier delays, bank holidays or circumstances outside our control.

Question 2

Do you offer collection?

Accepted Answer

Yes, collection is available on Saturdays between 12–4 pm.Collection details will be confirmed after your order is placed. Please collect during your confirmed collection window, as products may be chilled or frozen and should be stored correctly as soon as possible.

Question 3

Where do you deliver?

Accepted Answer

We deliver across mainland UK via courier.Some remote areas may take longer or may not be available for delivery. If your postcode is not accepted at checkout, please contact us before placing your order.

Question 4

How do you deliver?

Accepted Answer

Orders are packed carefully using insulated packaging and ice packs where required.Depending on the product, items may arrive chilled or frozen. Please check the product page and storage instructions for each item.Once received, products should be refrigerated or frozen as instructed.

Question 5

Will my order arrive chilled or frozen?

Accepted Answer

This depends on the product.Marinated meats are usually delivered chilled and should be refrigerated on arrival.Samosas are delivered frozen and should be placed in the freezer as soon as possible on arrival.Bakes may be delivered fresh, chilled or frozen depending on the product.Please always follow the storage and cooking instructions on the product page and packaging.

Question 6

Does someone need to accept the delivery?

Accepted Answer

Yes, we strongly recommend that someone be available to receive the delivery.As our products are perishable, they should be brought inside and stored correctly as soon as possible. If you are not home, the courier may follow their delivery process or leave the parcel in a nominated safe place.Once the parcel has been delivered to the address, a neighbour, or a safe place, responsibility for storing the products correctly passes to the customer.

Question 7

What happens if I miss my delivery?

Accepted Answer

If you miss your delivery, please follow the courier tracking instructions as soon as possible.Because our products are perishable, missed deliveries or delays in bringing the parcel inside may affect the quality and safety of your order.We cannot offer refunds or replacements where delivery was attempted on time, but the parcel was not received, collected, brought inside, or stored correctly.

Question 8

Where is my delivery?

Accepted Answer

Once your order has been dispatched, you should receive tracking information from the courier.Please use the tracking link for the most up-to-date delivery information. If there is an issue with your tracking or your parcel has not arrived, contact us as soon as possible, and we’ll look into it.

Question 9

What if my address is difficult to access?

Accepted Answer

Please make sure the delivery address is accurate and accessible for courier delivery.If there are access codes, parking restrictions, flats, gates or specific delivery instructions, please add these through the courier tracking link where possible.For bespoke or larger orders, please let us know in advance if there are any access issues.

The Feast Table

Delivery & Collection