Q: Do you cater for allergies or dietary requirements?

We take allergens seriously. • All products containing allergens are clearly identified. • Full allergen information is provided with your order. • Our kitchen handles a range of ingredients, including nuts, dairy, gluten, sesame, and others. If you have a specific allergy or dietary requirement, please make sure to include them on the 'Dietaries & Allergens' section at checkout.

Question 1

Are you fully insured and a registered caterer?

Accepted Answer

Yes, we are fully insured. We also have current food hygiene and health & safety training requirements. We pride ourselves on having the best standards, ensuring the best produce and food handling.

Question 2

Can I return my order?

Accepted Answer

Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 2 hours of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Question 3

Can I cancel my order?

Accepted Answer

As all of our orders are freshly prepared using perishable ingredients and made to order, the following cancellation policy applies once an order has been placed.

We are unable to cancel 'Short Notice' orders. If there are any issues, please feel free to contact us. We will do our best to accommodate your needs.

Important Notes
 • All date changes are subject to availability.
 • One free date change is permitted per order when requested 5 days or more before delivery.
 • Orders cannot be cancelled or refunded once preparation has begun.

Question 4

How do I store my order?

Accepted Answer

Storage instructions depend on the items in your order. Full guidance is provided with every order, but please follow the general advice below:

On arrival
 • Refrigerate all chilled items immediately
 • Keep food refrigerated at 5°C or below
 • Do not leave chilled food at room temperature

Cook at Home Meats
 • Keep refrigerated at 5°C or below until ready to cook
 • Cook thoroughly before eating, following the instructions provided.
 • If you do not plan to cook your meat immediately, you may freeze it on the day of delivery.
 • Once defrosted, use within 24 hours and do not refreeze.

Platters & Ready-to-Eat Items
 • Store in the refrigerator at 5°C or below
 • Consume by the stated use-by date
 • Once opened, consume as soon as possible

Breads & Bakes
 • Best enjoyed fresh
 • Store at room temperature in a cool, dry place, unless stated otherwise

Pantry Items (Sauces, Dips, Jams & Preserves)
 • Storage instructions vary by product
 • Chilled items must be kept refrigerated at 5°C or below
 • Shelf-stable items should be stored in a cool, dry place
 • Always follow the guidance on the product label

If you have any questions about storing a specific item, please contact us at info@thefeasttable.co.uk. (info@thefeasttable.co.uk.)We’re always happy to help.

Question 5

Do you cater for allergies or dietary requirements?

Accepted Answer

We take allergens seriously.
​
 • All products containing allergens are clearly identified.
 • Full allergen information is provided with your order.
 • Our kitchen handles a range of ingredients, including nuts, dairy, gluten, sesame, and others.
​
If you have a specific allergy or dietary requirement, please make sure to include them on the 'Dietaries & Allergens' section at checkout.

Question 6

Will you use images from our event on The Feast table social media?

Accepted Answer

Yes, unless our clients/customers explicitly ask us not to use images taken at their event we will use them across our platforms.

Question 7

When do you deliver and how much is it?

Accepted Answer

Our service offers delivery or collection on a day of your choosing. Orders must be placed a minimum of 3 days in advance of the desired delivery date. If you require an order within less than 3 days, please contact us at info@thefeasttable.co.uk.

Your order can arrive at any time within these delivery windows.

Please note we do everything we can to ensure your order arrives on time, but we are not in control of external factors such as traffic, travel diversions, or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier than stated.

Question 8

Where do you deliver?

Accepted Answer

We now offer mainland UK delivery, using temperature-controlled packaging and ice packs where required.

Important Delivery Information
 • Delivery times are estimates provided by our courier partners.
 • We recommend someone is available to receive chilled deliveries promptly.
 • Once delivered, responsibility for storage and preparation transfers to the customer.

Question 9

Does someone need to accept the delivery?

Accepted Answer

Yes, the customer needs to be readily available to receive the order. You will recieve a tracking number from DPD 24 hours prior to the delivery date. Since the parcel is with DPD, they’re usually best placed to resolve live delivery issues. But if you’re not getting the help you need, just let us know, we’re happy to step in and contact them on your behalf.

If no one is available to receive the order, please make sure to inform DPD of a neighbour whom the package can be left with or a safe place to leave the package. Fresh food product cannot be couriered back. The Feast Table is not responsible for the product once left in a safe place or with a neighbour.

Question 10

How do you deliver?

Accepted Answer

All orders are prepared fresh to order and delivered via DPD, using insulated packaging and ice packs where required to help maintain quality during transit.

Once dispatched, you will receive a DPD tracking link, allowing you to:
 • Track your delivery in real time
 • Receive delivery notifications
 • Add delivery instructions
 • Nominate a safe place or alternative delivery address (e.g. neighbour's address)

Question 11

Where is my delivery?

Accepted Answer

You will recieve a tracking number from DPD 24 hours prior to the delivery date and will be notified when the parcel is on its way to you. While we aim to stick to the suggested timeframes, we are not in control of external factors such as traffic and travel diversions. During exceptionally busy periods deliveries may take a little longer. Occasionally, events, such as extreme weather conditions, will mean that these delivery times need to be extended.

Since the parcel is with DPD, they’re usually best placed to resolve live delivery issues. But if you’re not getting the help you need and your delivery is over 1-hour late, please contact us at info@thefeasttable.co.uk. (info@thefeasttable.co.uk.)We will do our best to resolve any issues.

Question 12

What if there is no loading bay or driveway directly outside for delivery?

Accepted Answer

DPD delivers to the address provided. Please ensure the delivery location is accessible and suitable for courier delivery. If access is restricted, allowing extra time or providing delivery instructions via the tracking link is recommended.

Question 13

Do you offer collection?

Accepted Answer

Yes. Orders can be collected, for free, from our registered kitchen during our collection window.

• A collection window will be confirmed with your order
 • Please arrive promptly to maintain food quality and temperature
 • All items are packaged ready for safe transport but we also recommend bringing a cooler bag, if possible.

General collection windows are as follows:
 • Monday to Friday - 11 am to 7 pm
 • Saturday & Sunday - 12 pm to 5 pm

Frequently Asked Questions