Frequently Asked Questions

Yes, we are fully insured. We also have current food hygiene and health & safety training requirements. We pride ourselves on having the best standards, ensuring the best produce and food handling.

Our service offers delivery on a day of your choosing. Orders must be placed a minimum of 2 days in advance of the desired delivery date. If you require an order within less than 2 days, please contact us at info@thefeasttable.co.uk.

Your order can arrive at any time within these delivery windows.

Please note we do everything we can to ensure your order arrives on time, but we are not in control of external factors such as traffic, travel diversions, or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier than stated.

We hand-deliver within most of the M25.

Please use our delivery checker on the website to see if we hand-deliver to you.

If you are outside of our delivery zone, send us an email and we will do our best to help you!

Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 2 hours of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Customers can cancel orders within a 24 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations. For any order changes such as a date, please contact us via email.

We are unable to cancel 'Short Notice' orders. If there are any issues, please feel free to contact us. We will do our best to accommodate your needs.

Yes, the customer needs to be readily available to receive the order. If no one is available to receive the order, the package will be handed to a neighbour. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered back. The Feast Table is not responsible for the product once left in a safe place or with a neighbour.

Please leave a note at checkout or contact us (info@thefeattable.co.uk) in advance if you will be unable to accept the delivery.

Our products are made fresh on the day and are extremely delicate. Therefore, they are not suitable for overnight courier delivery and need to be hand-delivered by our team.

When products are received please keep chilled. Platters should be consumed on the same day of delivery. Other products should be consumed within or based on the 'use by' or 'best before date' printed on the relevant packaging. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the customer agrees to dispose of any food after this set time. The Feast Table will not be held responsible for any adverse reactions to our food consumed after this time.

We do our best to stick to your chosen delivery window and use reliable couriers who will hand deliver the product to you; but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally, events, such as extreme weather conditions, will mean that these delivery times need to be extended.

If your delivery is over 1-hour late, please contact us at info@thefeasttable.co.uk. We will do our best to resolve any issues.

Yes, unless our clients/customers explicitly ask us not to use images taken at their event we will use them across our platforms.

If there isn’t a suitable location outside of the delivery address for the courier to park, we kindly ask our customers to meet the courier or make alternative arrangements if there’s a significant distance to walk to the destination. Our couriers are happy to park in loading bays or available parking spaces when available and appropriate, but they can only do so if they are directly outside the delivery address. If the courier needs to park and pay in order to deliver, The Feast Table will charge back the client these costs. Thank you for your understanding!