Frequently Asked Questions

When do you deliver and how much is it?

Our service offers delivery on a day of your choosing. Orders must be placed a minimum of 2 days in advance of the desired delivery date. If you require an order within less than 2 days, please contact us at info@thefeasttable.co.uk. Your order can arrive at any time within these delivery windows. Please note we do everything we can to ensure your order arrives on time, but we are not in control of external factors such as traffic, travel diversions, or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier than stated.
Where do you deliver?

We hand-deliver within most of the M25. Please use our delivery checker on the website to see if we hand-deliver to you. If you are outside of our delivery zone, send us an email and we will do our best to help you!
Does someone need to accept the delivery?

Yes, the customer needs to be readily available to receive the order. If no one is available to receive the order, the package will be handed to a neighbour. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be couriered back. The Feast Table is not responsible for the product once left in a safe place or with a neighbour. Please leave a note at checkout or contact us (info@thefeattable.co.uk) in advance if you will be unable to accept the delivery.
How do you deliver?

Our products are made fresh on the day and are extremely delicate. Therefore, they are not suitable for overnight courier delivery and need to be hand-delivered by our team.
Where is my delivery?

We do our best to stick to your chosen delivery window and use reliable couriers who will hand deliver the product to you; but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally, events, such as extreme weather conditions, will mean that these delivery times need to be extended. If your delivery is over 1-hour late, please contact us at info@thefeasttable.co.uk. We will do our best to resolve any issues.
What is there is no loading bay or driveway directly outside for delivery?

If there isn’t a suitable location outside of the delivery address for the courier to park, we kindly ask our customers to meet the courier or make alternative arrangements if there’s a significant distance to walk to the destination. Our couriers are happy to park in loading bays or available parking spaces when available and appropriate, but they can only do so if they are directly outside the delivery address. If the courier needs to park and pay in order to deliver, The Feast Table will charge back the client these costs. Thank you for your understanding!