Question 1

How do I place an order?

Accepted Answer

Orders can be placed directly through our online shop. Choose your products, select the available options and complete checkout. Once your order is placed, you’ll receive an order confirmation by email.For larger or custom orders, please use our Bespoke Packages page or contact us before ordering.

Question 2

Is there a minimum order?

Accepted Answer

Yes, our minimum order is £20.Free delivery is available on orders of £75 or more.

Question 3

Will my order arrive chilled or frozen?

Accepted Answer

This depends on the product.Marinated meats are usually delivered chilled and should be refrigerated on arrival.Samosas are delivered frozen and should be placed in the freezer as soon as possible on arrival.Bakes may be delivered fresh, chilled or frozen depending on the product.Please always follow the storage and cooking instructions on the product page and packaging.

Question 4

How do I store my order?

Accepted Answer

Storage instructions depend on the products in your order. Please follow the guidance on the product page, packaging or label.Chilled productsKeep refrigerated on arrival and consume by the use-by date shown.Frozen productsPlace in the freezer as soon as possible on arrival. Once fully defrosted, keep refrigerated and consume within 24 hours. Do not refreeze after defrosting.BakesStore as instructed on the product page or packaging. Some bakes may be best kept at room temperature in a cool, dry place, while others may need refrigeration.

Question 5

How do I cook my order?

Accepted Answer

Cooking instructions vary by product and will be shown on the product page or packaging.As a general guide, products should be cooked until piping hot throughout before serving.Marinated meats should be cooked thoroughly before serving, following the instructions on the product page or packaging.For samosas, oven and air fryer cooking can be done from frozen or defrosted. If deep frying, fully defrost first, pat dry, and do not deep fry from frozen.

Question 6

Do you cater for allergies or dietary requirements?

Accepted Answer

Please contact us before ordering if you have any allergies or dietary requirements. You can also include this information in the “Allergies, Dietary Requirements & Notes” section at checkout.Our products are prepared in a kitchen that handles common allergens, including wheat/gluten, dairy, eggs, nuts, sesame and other ingredients. Because of this, we cannot guarantee that any product is completely free from traces of allergens.Allergen information will be listed on individual product pages where applicable.

Question 7

Can I return my order?

Accepted Answer

Due to the perishable nature of our food, we cannot accept returns.If there is an issue with your order, such as an incorrect, damaged or faulty item, please contact us as soon as possible after delivery with your order number and clear photos so we can look into it.

Question 8

Can I cancel my order?

Accepted Answer

Orders are freshly prepared and packed around our delivery and collection schedule.If you need to cancel or change your order, please contact us as soon as possible. We will do our best to help, but changes or cancellations may not be possible once ingredients have been purchased, preparation has started, or the order has been packed or dispatched.For bespoke packages or larger orders, cancellation terms may differ and will be confirmed when your order is agreed.

Question 9

Do you offer bespoke packages or larger orders?

Accepted Answer

Yes. We can create custom food packages for gatherings, celebrations and larger orders.This may include marinated meat boxes, samosa party boxes, savoury snack selections, bakes or mixed Feast Table bundles.Please visit our Bespoke Packages page and complete the enquiry form with your event date, number of guests, budget and what you’re looking for.

Question 10

Where can I find delivery information?

Accepted Answer

You can find full delivery and collection details on our Delivery & Collection page, including delivery days, order cut-offs, shipping costs, collection times, and missed delivery information.

Question 11

Are you fully insured and registered?

Accepted Answer

Yes. The Feast Table is a registered food business, and we hold public liability insurance.All food is prepared with care from our registered kitchen, following food hygiene and food safety procedures.

Question 12

Will you use images from my order or event on social media?

Accepted Answer

We may take or use photos of our food, bespoke packages or larger orders for our website and social media.We will not use identifiable images of guests without permission. If you would prefer your order or event not to be shared, please let us know in advance.

Frequently Asked Questions